PRIVACY POLICY

  1. INFORMATION FOR THE USER

AROLA ADUANAS Y CONSIGNACIONES, S.L., as the Data Controller, informs you that in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), your personal data will be processed as outlined in this Privacy Policy.

This Privacy Policy explains how and why we collect your personal data, how we use it, with whom we may share it, how we safeguard it, and what your rights are in relation to the processing of your data.

This Policy applies to the processing of personal data collected by the Company for the purpose of providing its services. By accepting the terms of this Policy, you consent to the processing of your personal data as described herein.

  1. CONTACT

Social denomination: AROLA ADUANAS Y CONSIGNACIONES, S.L.
Tax ID: B59917435
Address: Calle Juan de Mena, 10 – 1 Derecha – 28014 Madrid
E-mail: informacion@arola.com
DPD Contact: dpd@arola.com

  1. KEY PRINCIPLES

We are committed to delivering our services to the highest standards, which includes handling your personal data with security and transparency. Our principles are:

  • Lawfulness: We will only collect your personal data for specific, explicit, and legitimate purposes.
  • Data minimisation: We limit the collection of personal data to what is strictly relevant and necessary for the purposes for which it is obtained.
  • Purpose limitation: We will only use your personal data for the declared purposes and only in accordance with your wishes.
  • Accuracy: We will ensure that your personal data remains accurate and up to date.
  • Data Security: We apply appropriate technical and organisational measures, proportionate to the risks, to protect your data from unauthorised access or disclosure, accidental or unlawful destruction, accidental loss, alteration, or any other form of unlawful processing.
  • Access and Rectification: We provide mechanisms for you to access or amend your personal data whenever necessary.
  • Data Retention: We retain your personal data in a lawful and appropriate manner, and only for as long as is necessary for the purposes for which it was collected.
  • International transfers: In cases where your data is transferred outside the EU/EEA, it will be safeguarded appropriately.
  • Third parties: Access to and transfer of personal data to third parties is conducted in accordance with applicable laws and regulations and subject to suitable contractual guarantees.
  • Direct Marketing and cookies: We comply with all relevant legislation regarding advertising and the use of cookies.
  1. COLLECTION AND PROCESSING OF YOUR PERSONAL DATA

The types of data that may be requested and processed include:

  • Identification data
  • Contact information

We also automatically collect information about your visit to our website, as detailed in our cookie policy.

We collect and process your personal data for the following purposes:

  • To respond to enquiries submitted via our website form.

Legal basis: You have provided your consent for us to process your data for this purpose. You may withdraw your consent at any time.

  • To provide information, services, products, relevant updates, and news related to GRUPO AROLA and the sector.

Legal bases:

  • You have provided your consent for us to process your data for this purpose. You may withdraw your consent at any time.
  • Our legitimate interest, provided it does not override your privacy rights—for example, when sending commercial communications through newsletter subscriptions or based on your status as a customer.
  • The necessity of processing for the performance of a contract between you and us.
  • To manage applications submitted via the Talent form.

Legal basis: You have provided your consent for us to process your data for this purpose. You may withdraw your consent at any time.

  • Webinar and event registration management

Legal basis: You have provided your consent for us to process your data for this purpose. You may withdraw your consent at any time.

Likewise, by accepting this policy, you authorise us to process images in which you appear, captured at any event, for advertising purposes in any form of media, including social media and the GRUPO AROLA websites.

  • You also consent to the sending of commercial communications and newsletters.

Legal bases:

  • You have provided your consent for us to process your data for this purpose. You may withdraw your consent at any time.
  • Our legitimate interest, provided it does not override your privacy rights—for example, when sending commercial communications through newsletter subscriptions or based on your status as a customer.
  • The necessity of processing for the performance of a contract between you and us.
  1. COMMUNICATION OF PERSONAL DATA

Your data may be shared with data processors. We only work with processors who offer sufficient guarantees of compliance with applicable data protection laws. Under no circumstances will your personal data be processed from a country that does not provide a level of protection equivalent to that of the European Union. If we engage data processors located outside the European Economic Area, such arrangements will be made in accordance with Chapter V of the General Data Protection Regulation.

By providing us with your personal data, you expressly consent to it being shared with companies that form part of the AROLA GROUP, for the same purpose for which the data was collected.

No other transfers of data to third parties are foreseen, except where required by law.

  1. YOUR RIGHTS

In relation to the collection and processing of your personal data, you may contact us at any time to:

  • Request access to your personal data and any other information referred to in Article 15.1 of the GDPR.
  • Request the rectification of inaccurate or incomplete data in accordance with Article 16.
  • Request the deletion of your data in accordance with Article 17.
  • Request the restriction of processing under Article 18.
  • Request the portability of your data under Article 20.
  • Object to the processing of your personal data under Article 21.

If you have given consent for a specific purpose, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent given prior to its withdrawal.

You may exercise these rights by sending a written, reasoned and duly accredited request, along with a copy of your ID card or equivalent identification document, to the following email address: dpd@arola.com. If you consider that the processing of your personal data does not comply with current regulations, you also have the right to lodge a complaint with the relevant supervisory authority via (www.aepd.es).

  1. LEGAL INFORMATION

The provisions of this Policy are intended to complement, not replace, any other obligations under applicable data protection law, which shall prevail in any case.

This Policy is subject to regular review and may be amended by the Company at any time. In the event of any such changes, we will inform you and ask you to review the latest version of the Policy and confirm your acceptance.

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